Privacy Policy
Last updated: 29 July 2026
1. Introduction
This privacy policy explains how THIS IS ONE LIMITED ("ONE", "we", "us" or "our") collects, uses, shares and protects your personal data when you visit our website at thisisone.tv (the "Site"), enquire about our services, or otherwise interact with us.
We are committed to protecting your privacy and handling your personal data in an open and transparent manner, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the EU General Data Protection Regulation (EU GDPR) where applicable, and the Privacy and Electronic Communications Regulations (PECR).
Please read this policy carefully to understand how we treat your personal data. If you do not agree with this policy, please do not use the Site.
2. Who we are and how to contact us
THIS IS ONE LIMITED is the data controller responsible for your personal data.
- Company name: THIS IS ONE LIMITED
- Company registration number: 11308435
- Registered office: One, High Street, Egham, England, TW20 9HJ
- Privacy contact:privacy@thisisone.tv
If you have any questions about this policy or wish to exercise any of your rights, please contact us at privacy@thisisone.tv.
3. The personal data we collect
Information you provide to us. When you complete a form on our Site (for example to book a demo, request a discovery call, download a brochure, or send us a question), or otherwise contact us, we collect the information you choose to give us. This typically includes your name, business email address, company or organisation name, job title, telephone number (where provided), and the content of your message or enquiry.
Marketing and communications data. Your preferences in receiving marketing communications from us, and your communication preferences.
Technical and usage data. When you visit the Site, we automatically collect certain information about your device and how you use the Site, including your IP address, browser type and version, operating system, device type, referring website, the pages you view, links you click, and the dates and times of your visits. This information is collected through cookies and similar technologies (see our Cookie Policy for details).
We do not intentionally collect any special categories of personal data (such as data revealing health, race, religion, or political opinions) through the Site, and we ask that you do not provide such information to us.
4. How we collect your personal data
We collect personal data directly from you when you fill in a form, contact us by email, or otherwise communicate with us; automatically, through cookies and similar technologies when you interact with the Site, subject to your consent where required; and from third parties, such as our analytics and advertising providers (for example Google, Microsoft and LinkedIn) and professional or public sources where relevant to a business relationship.
5. How we use your personal data and our legal bases
Under data protection law, we must have a valid "lawful basis" for processing your personal data. The table below sets out the purposes for which we use your data and the lawful basis we rely on.
| Purpose | Lawful basis |
|---|---|
| To respond to your enquiries, provide information you request, and arrange and deliver product demonstrations and discovery calls | Our legitimate interests, and/or taking steps at your request prior to entering into a contract |
| To manage our relationship with you and provide our services | Performance of a contract, and our legitimate interests in running our business |
| To send you marketing communications about our products and services | Your consent, or our legitimate interests in promoting our business to business customers (you can opt out at any time) |
| To operate, analyse and improve the Site through analytics and session analysis | Your consent (given via our cookie banner) |
| To measure and improve our advertising and understand its effectiveness | Your consent (given via our cookie banner) |
| To ensure the security and proper functioning of the Site and to prevent fraud | Our legitimate interests in keeping our systems and business secure |
| To comply with our legal and regulatory obligations | Compliance with a legal obligation |
Where we rely on legitimate interests, we have carried out a balancing exercise to ensure that our interests are not overridden by your rights and freedoms. You have the right to object to processing based on legitimate interests. Where we rely on your consent, you have the right to withdraw that consent at any time.
6. Marketing communications
We may send you marketing communications about our products, services and events where you have agreed to receive them, or where we are otherwise permitted to do so in a business-to-business context. We use ActiveCampaign to manage and send these communications.
You can ask us to stop sending marketing communications at any time by using the unsubscribe link in any marketing email, or by contacting us at privacy@thisisone.tv. Opting out of marketing will not affect any service-related or administrative communications.
7. Cookies and similar technologies
The Site uses cookies and similar technologies to function, to analyse usage, and to support our marketing. Non-essential cookies are only set where you have given consent through our cookie consent banner, which is provided by CookieYes. For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.
8. Who we share your personal data with
We do not sell your personal data. We share personal data with trusted third-party service providers ("processors") who perform services on our behalf, and only to the extent necessary. These include:
- Webflow — website hosting and content management.
- ActiveCampaign — customer relationship management, email marketing, and handling of form and enquiry data.
- Google (Google Analytics 4 and Google Ads) — website analytics and advertising measurement.
- Microsoft (Clarity) — website analytics, including session and interaction analysis.
- LinkedIn — advertising and conversion measurement via the LinkedIn Insight Tag.
- HubSpot — hosting of certain media content embedded on the Site.
We may also disclose your personal data to professional advisers; to a buyer or successor in the event of a sale, merger or reorganisation of our business; where required to comply with a legal obligation, court order, or request from a competent authority; and where necessary to establish, exercise or defend legal claims, or to protect the rights, property or safety of ONE, our customers, or others. All our processors are bound by contracts that require them to protect your personal data and to process it only on our instructions.
9. International transfers
Some of our service providers are based outside the United Kingdom and the European Economic Area (EEA), including in the United States. Where we transfer your personal data outside the UK or EEA, we ensure an appropriate level of protection is in place, for example through transfers to countries deemed to provide adequate protection; the use of the UK International Data Transfer Agreement (IDTA) or the UK Addendum, and/or the European Commission's Standard Contractual Clauses; and/or providers' certification under recognised data protection frameworks. You can contact us at privacy@thisisone.tv for more information about the safeguards we use.
10. Your rights
Depending on your location and subject to certain conditions, you have the following rights in relation to your personal data:
- Right of access — to request a copy of the personal data we hold about you.
- Right to rectification — to have inaccurate or incomplete data corrected.
- Right to erasure — to ask us to delete your personal data in certain circumstances.
- Right to restriction — to ask us to limit how we use your data in certain circumstances.
- Right to data portability — to receive certain data in a structured, commonly used, machine-readable format.
- Right to object — to object to processing based on our legitimate interests, and to object to direct marketing at any time.
- Right to withdraw consent — where we rely on consent, to withdraw it at any time without affecting the lawfulness of earlier processing.
To exercise any of these rights, please contact us at privacy@thisisone.tv. We will respond within the timeframes required by law (usually one month). We may need to verify your identity before acting on a request.
11. Data retention
We keep your personal data only for as long as necessary to fulfil the purposes for which we collected it, including to satisfy any legal, accounting or reporting requirements. Enquiry and contact data is generally retained for as long as needed to deal with your enquiry and for a reasonable period afterwards; marketing data is retained until you unsubscribe or ask us to stop, and for a short period afterwards to record your preference; and analytics data is retained in line with the retention settings of the relevant analytics provider. When we no longer need your personal data, we will securely delete or anonymise it.
12. Security
We have put in place appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. We limit access to your personal data to those who have a genuine business need. Please note that no method of transmission over the internet is completely secure.
13. Third-party links
The Site may contain links to third-party websites, plug-ins and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.
14. Children
The Site and our services are intended for business users and are not directed at children. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.
15. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or for legal reasons. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you.
16. Complaints
If you have any concerns about how we handle your personal data, please contact us first at privacy@thisisone.tv so we can try to resolve the matter.
You also have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner's Office (ICO), at ico.org.uk or on 0303 123 1113. If you are in the EEA, you may lodge a complaint with the supervisory authority in your country of residence, place of work, or the place of the alleged infringement.